Privacy

Privacy Policy

At Polis Works (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you interact with our website polispools.com (“Site”), use our services, or engage with us through text messaging and third-party login portals. By accessing or using our services, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our Site or use our services:

  • Personal Information: Includes your name, email address, phone number, payment information, and any other personal details you provide when creating an account or communicating with us.
  • Usage Information: Includes information about how you use our Site, such as browsing activity, time spent on pages, and other interactions.
  • Third-Party Login Data: If you choose to log in via a third-party service, such as Pool Brain, we may collect information from that third party (e.g., name, email address, etc.) depending on the permissions granted by the third party.

2. Text Message Consent & 10DLC TCR Compliance

By providing your phone number to us and agreeing to receive messages, you consent to receive SMS communications from [Your Business Name] related to marketing, transactional updates, and customer support. These messages may include information about your account, orders, and promotional offers.

In compliance with the 10DLC (10-digit long code) messaging rules and The Campaign Registry (TCR) regulations, we make the following commitments:

  • Opt-In: By entering your phone number and consenting to receive SMS communications, you explicitly agree to receive text messages from us. Message and data rates may apply.
  • Opt-Out: You may opt out of receiving text messages at any time by replying with “STOP” to any SMS message you receive from us. After opting out, you will no longer receive marketing messages unless you opt back in.
  • Help: For assistance, text HELP or visit our website at https://www.polispools.com/
  • Message Frequency: The frequency of messages may vary depending on the services you’ve signed up for or the promotions we offer.
  • Purpose of Text Messaging: We use text messages only for the purposes of providing information related to your account, purchases, and marketing promotions that you have opted into.
  • Data Privacy: We respect your privacy and will never sell, rent, or share your phone number with third parties outside of the services we provide. We will only use your phone number to communicate the services and offers you’ve opted into.
  • SMS consent is not shared with third parties for marketing purposes.

By opting in, you consent to receive text messages, and you acknowledge that you are aware of the costs associated with receiving SMS messages as stated above.

3. Third-Party Login via Pool Brain

If you choose to log in to our website via Pool Brain, a third-party login service, we may collect certain personal information from your Pool Brain account, including your name, email address, and other information you’ve provided to them, based on the permissions you have granted.

  • Third-Party Service Privacy: By using Pool Brain to log into our Site, you agree to their privacy policy and terms of service. We recommend reviewing their privacy practices to understand how your data is handled on their platform.
  • Data Use: We use the information obtained via Pool Brain solely for the purpose of facilitating access to our services and enhancing your user experience on our Site.

4. How We Use Your Information

We use the information we collect to:

  • Provide and improve our services
  • Communicate with you about your account, services, or promotions
  • To send you SMS marketing or transactional messages, as you have opted into.
  • Process transactions and provide customer support
  • Comply with legal requirements

5. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and limited access to personal information.

However, please note that no security system is 100% secure. While we strive to protect your data, we cannot guarantee the security of any information you transmit to us.

6. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes outside of our services. However, we may share your information in the following circumstances:

  • With service providers and partners who assist us in operating the Site or providing services (e.g., payment processors, Pool Brain for third-party login).
  • As required by law, such as to comply with legal obligations, respond to legal processes, or protect our rights.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Update: You can access and update your personal information by logging into your account on our Site or by contacting us directly.
  • Opt-Out of Communications: You can opt out of receiving marketing emails by clicking the unsubscribe link in our emails, or you can opt out of text messages by replying “STOP.”
  • Data Deletion: You can request that we delete your personal information, subject to legal and contractual restrictions.
  • Cookie Management: You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our Site.

8. Indemnification

You agree to indemnify, defend, and hold harmless [Your Business Name], its affiliates, officers, directors, employees, agents, and third parties from and against any claims, losses, liabilities, damages, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

  • Your violation of these Privacy Policy terms.
  • Your misuse or unauthorized use of the Site or services.
  • Your breach of any applicable laws or regulations.
  • Any third-party claim arising from your actions or the actions of users you authorize to access the Site.

This indemnification obligation will survive the termination or expiration of your use of the Site and services.

9. Children’s Privacy

Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically for any changes.